# Coordinate field teams without the chaos

Coordinate mobile teams, manage visits and appointments, and keep every service connected from the field to the office.

## The problem

### What Frontline solves

Most field service problems come from the same place: disconnected systems, manual dispatch, and no real-time view of what's happening on the ground.

1. ### Scheduling delays and mismatches
   Manual rostering creates bottlenecks. The wrong person gets sent to a job, and fixing it takes hours of phone calls.
2. ### SLA compliance under pressure
   Without automated tracking, SLA breaches are only visible after they've happened - not when there's still time to act.
3. ### No real-time ground visibility
   Operations teams work from stale information. Job status, location, and worker availability are all guesswork.

## Capabilities

### What you get with Frontline

#### Intelligent job dispatch
Automatically match jobs to the right field worker based on skills, location, and availability.

#### SLA tracking and alerts
Monitor response and resolution times in real time. Get alerted before a breach occurs.

#### Live field visibility
See every job, every worker, and every status update on a single operations dashboard.

#### Mobile worker app
Field workers receive job details, capture attendance, and submit completion data from their phone.

#### Asset and equipment linking
Attach assets to jobs so field workers arrive with the right information and tools.

#### Operational reporting
Understand performance across teams, regions, and job types with configurable reports.

## Platform

### Built on Dynamics 365 Field Service
Built on Microsoft Dynamics 365 Field Service, with Copilot AI for intelligent scheduling and Power Platform for workflow automation and reporting.

## Works with

### Connects to the Sognos platform
[SognosRoster](/content/products/sognosroster/index.html)\
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Workforce scheduling & optimisation engine